I had a problem getting my Cherry Mobile Android tablet to go online using 3G. I wanted to use a Smart SIM on it , but wasn't sure whether it was okay to use a Smart Buddy SIM or if I needed a Smart Bro SIM so I could go online. With Globe they don't have that differentiation. I tried to ask advise from Smart's customer care on Twitter, they acknowledged my query, but they never gave me an answer. I got advise from some friends in Smart and they said it's best to use a Smart Bro SIM on my tablet if I was just going to use it mostly for connecting to the internet.
So I did. The next question was about the APN settings. I did some Google searches, but nothing really helped. The Smart website didn't have any updated info on APN settings for a Smart Bro SIM. So I went to a Smart Wireless Center and showed the customer service person my settings and he said said they were fine. I wanted to check whether it would work, but he said I needed to wait an hour. I felt that he really didn't know and wanted me far away before I got the chance to check whether the settings I tweaked last night was indeed correct.
It didn't! So essentially I just wanted 30 minutes of my time waiting at the Smart Wireless Center and what "expert help" I was supposed to get wasn't there. That guy made me believe that my settings were correct and that it would already work. Argh.
So back to square one. I searched again on Google and chanced upon a comment in one of the forums. I tried several suggestions, but this one finally worked (I use an Android tablet):
APN Name: smartbro
Authentication type: PAP
I simply added an APN and inputted "smartbro" as the APN Name and APN, saved it, and finally managed to go online.
And to that customer care guy, well, gee, you should have just been upfront and said you were not sure.